1. Bookings

All bookings made over the phone, by e-mail or online need to be paid upfront before the photographer/s gets to the property unless you are one of our corporate clients with alternative arrangements that have been agreed before the commencement of any agreements. Any additional work requested on the day of the booking will be invoiced separately.

2. Cancellations

London58 operate on a 24 hour cancellation policy, refunds will not be issued on cancellations if 24 hours’ notice has not been given. If a photographer visits a property that is not ready for photos for whatever reason the full price will still be charged and if payments have been made upfront refunds will not be issued. It is the clients responsibility to book photography when the property is photo ready.

3. Late payment fees

When invoices are raised and they are not paid at the time stipulated on the invoice, you will incur a late payment fee of 8% per annum, pro rata for the period the outstanding balance remains unpaid.

4. Photography Turnaround time

The usual turnaround time is 24h from the property visit, or receving a client's selection of photographs

5. Hosting

When London58 is engaged to build a website it is made with the assumption that London58 will buy the domain name/s unless the client specifies it otherwise before the Engagement Letter is signed.

Hosting is offered with all quotes free of charge for the first year through London58, if this is not applicable to the client it needs to be stipulated before the Engagement Letter is signed as it is a item that needs to be mentioned in the Engagement Letter.

London58 cannot be held responsible for any website hosting downtime. We will do our utmost to get the site/s live again.

6. Property Descriptions

The brief descriptions London58 provide are to a certain formula which will allow you to send properties live faster. One change of amendments can be requested within the price agreed and or paid. If you wish for longer or more detailed descriptions this needs to be arranged and paid for before any booking commences. You are ultimately responsible for what you put live online. London58 can’t be held responsible for errors or incorrect information if you put the description live.

GENERAL TERMS AND CONDITIONS

1. Acceptance and Proposal Sign-Off

Your use of this website or of any of our content, indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices on this website. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our services, or website.

2. Project Framework

When you engage London58 Ltd to carry out work a comprehensive framework set out in an Letter of Engagement which encapsulates all the work that will be completed along with the various methods employed will be issued. Work on the project will commence once both parties have agreed the contents of this letter by signing and dating reciprocal copies.

3. Draft/s

3.1

When you engage London58 Ltd to carry out work a comprehensive framework set out in an Letter of Engagement which encapsulates all the work that will be completed along with the various methods employed will be issued. Work on the project will commence once both parties have agreed the contents of this letter by signing and dating reciprocal copies.

3.2

The first draft is a comprehensive piece of work which is my interpretation of the previous brief, proposal, framework and any corresponding discussions. Due to the creative and strategic nature of the work London58 undertakes assessing this work can often be subjective. London58 can assure you that the work created is what we consider to be the most professional and appropriate for your needs. At this first draft stage there is however plenty of opportunity for you to provide your feedback on all of the work. This feedback period will be outlined in the proposal and you should assign time in your diary to carry this work out. In the event that this feedback is not forthcoming during the time allocated further resources and costs may need to be allocated to the project. On receipt of this feedback we will advise and discuss any comments you might have.

3.3

In the event that any amends are required this document can be completely re-written if necessary. We will produce a second draft which will take into account all your comments. This second draft is then sent to you for sign-off. On confirmation that this payment has been made the final draft is then produced. In the event that this document is not signed-off and the work completed is not to your absolute satisfaction, and we agree that the work produced is off-brief and clearly outside the proposal and the framework, the project can either be halted at this stage or further resources allocated.

3.4

In the event that the project is halted by mutual consent copy remains the property of London58. This is entirely without prejudice. No liability or admission of failure or inability to complete the project on my part is implied. You agree to make no use whatsoever of any material London58 have prepared for you.

3.5

In the event that the project is allocated new resources then this will be agreed and time booked for completion of the project. In the event that the project is cancelled without good reason then the full amount of the project will be payable.

3.6

The final draft goes through a number of stages that ensures all final comments and amends are taken into account. All of the work will be revised, reviewed, proofread and concluded to a high standard. This document will then be presented. Once payment is received ownership of anything we created is yours with the proviso that London58 can use the material for portfolio purposes. You are however entirely responsible for final proofreading and ensuring what is written is a true and accurate description of your company, services and or products. You are advised to hire professional legal counsel to ensure this is the case. Any errors found post work being signed off will be your liability and responsibility.

4. Contract

4.1

If you are hiring London58 on behalf of a company, group, business or organisation you hereby agree that you are fully authorised to hire London58.

4.2

If London58 is hired to work on a project that is for a client of yours, in the event that you are representing an agency, you hereby agree that this contract is established between London58 and your agency. Not between London58 and your client. For any work that London58 undertake London58 do the utmost to create work that is of the highest professional standards.

4.3

London58 work in an ethical manner and always attempt to provide the best advice for clients. London58 is however not an expert in your business and you agree to take full responsibility for any advice provided and or copywriting produced. It is your legal and professional responsibility to ensure that any copywriting is not misleading regarding your organisations offerings and is in line with your industry’s best practice.

4.4

You agree by hiring London58 to indemnify London58 against any claim for compensation or damages brought about as a direct result of the work that London58 do for you, your organisation or company, group, business or any organisation or company that you might represent in the form of any agency relationship. Whilst London58 endeavour to ensure that London58 work complies with the law, it is your responsibility to submit all copies for legal advice and review.

4.5

You also agree to absolve London58 of all responsibility for any loss of income or for any costs or damages suffered by you or by any third party as a result of any delay or reallocation of resource to a new date. Invoices will be sent electronically or by post and are payable within 5 business days on receipt at the corresponding phase of the project. Written confirmation that payment has been made to London58 bank account will be required to commence to the next stage.

4.6

Should you wish to cancel the project due to a reason outside of London58 control once you have confirmed the proposal, signed the engagement letter and before the start date of the project then a total of 50% of the project value will be due. In the event that the framework has been commenced 80% of the project value will be due and in the event that the first draft has commenced or completed the total value of the project will be due.

4.7

When you provide London58 with written materials you agree that you are authorized to do so and outline where any materials hold copyright. You agree to indemnify London58 against any legal action that arises either directly or indirectly as a result of this content. London58 endeavour to produce work of the highest standards and will do their utmost to ensure all work that is created is supplied to you free of any spelling or factual errors.

4.8

You agree that you are fully responsible however for final proofreading and you agree to indemnify London58 against any costs or legal actions that are as a direct or indirect result of any such errors.

5. Website usage Terms and Conditions

You may not copy, reproduce, republish, download, transmit, make available to the public, or otherwise use this site content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter, or create a derivative work from any site content except for your own personal, non- commercial use. Any use of London58 content requires our prior written permission.

6. Limitation of Liability

In no event will London58 be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with their web site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delays in operation or transmission, computer virus or line or system failure, even if London58, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

7. Disclaimers and Limitation of Liability

Under no circumstances will London58 be liable for any of the following losses or damages (whether such losses were foreseen, known or otherwise): (a) loss of data; (b) loss of opportunity; (c) loss of goodwill or injury to reputation; (d) losses suffered by third parties; or (e) any indirect, consequential, special or exemplary damages arising from the use of this site regardless of the form of action.

8. London58 reserves the right to

London58 reserves the right to cancel any project if London58 feel the project is either too large, staff of London58 have been treated poorly or if there is any kind of misconduct within the clients company, business or organisation.

9. Contract Price / Deposit

If so agreed in the engagement letter A non-refundable deposit of 33% to the total value of the project will be required before any work on a project commences. Any Incidental costs/extra charges will be communicated to the client before added to an invoice.

10. Terms of Payment

10.1

London58 will send out an invoice by post or electronically for every stage at which the proposal or project is.

10.2

London58 will issue an Invoice to the value of 33% of the overall project fee which will be a non-refundable deposit unless stated otherwise in the Engagement Letter. A further invoice of 33% of the overall project fee will issued half way through the project and a final invoice of 33% of the overall project fee will be issued on the last day of the project.

10.3

London58 will issue separate invoices during the course of the project if Incidental costs occur.

10.4

Payment schemes will not be allowed by London58. All invoices are payable within 5 business days of the date of the Invoice. If payments are not made on the due date set out above, interest may be charged at the rate of 10% above Base Rate prevailing at the time.

London58 will not accept Cheque payments from January 2018 unless agreed otherwise with the MD of London58 in writing.

11. Refunds

Refunds or partial refunds are decided by London58 depending on the work done and the time spent on the project. The deposit amount will not be refunded any further payments made might be refunded depending on each individual situation.

12. Title and Risks

Risk passes to the Client immediately upon delivery of the Proposal/Projects. However, the Proposal remains the property of London58 until payment has been made and received in full under the contract agreement.

13. Cancellation

13.1

If the contract is terminated/cancelled by the client after it has been signed and before work has commenced 50% of the total fee will be payable within 5 business days from the date of the Invoice.

13.2

If the contract is terminated/cancelled by the client after it has been signed and the framework has been done 80% of the total fee will be payable within 5 business days from the date of the Invoice.

13.3

If the contract is terminated/cancelled by the client after it has been signed and the work on the project has already started or the project is half way through it’s course then 100% of the fee will be payable within 5 business days from the date of the Invoice.

13.4

If the five working days’ notice period to terminate any engagement is not given or London58 is not able to get hold of the client a penalty will be incurred for loss of earnings. The penalty will be calculated based on five working days multiplied by London58 standard day rate and will be payable within 5 business days from the date of the Invoice.

14. General

14.1

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these pages and the remaining terms will survive, remain or force and continue to be binding and enforceable.

14.2

In the event that some of the Terms and Conditions conflict with some of the terms on the engagement letter then the terms on the engagement letter will override and supersede London58’s general Terms and Conditions unless those terms are not specified in the Engagement Letter. In the event that an Engagement Letter does not cover a certain clause/s the websites general Terms and Conditions will apply.

14.3

If a client does not sign, date and return the Engagement letter as requested by London58 then London58 will treat payment of invoices issued to the client as confirmation that the client agrees with the terms on the Engagement letter and Terms and Conditions.

15. Other industry professionals

15.1

London58 have their own industry contacts and if these contacts in Public Relations, Graphic Design or Web design are to be used they need to be used through London58 and London58 will pay these professionals directly.

15.2

The above mentioned professionals will be responsible for paying their own taxes and insurance. Any clients who are or have used London58 are not permitted to use any of London58 professional contacts for their own tasks without London58 written approval or 6 months after a project and/or proposal has been completed unless stated otherwise by London58.

16. Call-outs to business sites

16.1

London58 will only offer this free service once to any business within the West London call outs to any other part of London or the UK will be charged based on London58 daily rate if no contract is in place.

16.2

If a contract is in place and London58 are working on a project with a client the costs of travelling will be treated as part of the project cost, travel time will be included in the project cost unless agreed otherwise in the Engagement Letter. For the avoidance of doubt, travel time for projects are invoiced for based on the hourly rate that is agreed or per mileage rate.

17. Proposals / Marketing Plans

London58 owns the copy right on any graphics, websites, proposals or plans written and reserves the right to publish these case studies on London58 owned domain/s.

18. DATA PROTECTION ACT 1998

To enable London58 to discharge the services agreed with other parties, and for other related purposes including updating and enhancing client records, analysis for management purposes and statutory returns, crime prevention and legal and regulatory compliance, we may obtain, use, process and disclose personal data about you. You have a right of access, under data protection legislation, to the personal data that we hold about you.

19. London58 Privacy Policy

We have an open, honest approach to business, treating all our clients in a respectful and friendly manner. This combined with the results we achieve is the main reason our clients return time and again to use our services. Any details which are provided to us from which we can identify you are held and processed in accordance with our privacy policy. London58 reserves the right to store the following data;
- Name (personal name and company, business name)
- Contact data (1st and 2nd contact)
- Bank details
- Date of Birth
- Refuse registration/cancel existing registration because of payment delays
- Fraudulent or unauthorised data input (e.g. copyrighted images/ texts, classified documents, etc)
- Fraudulent or unauthorised data deletion of actual facts
- Fraudulent or unauthorised data input or untrue facts.

20. Referral Terms

The 10% referral fee is based on one project and is calculated on the overall value of the deal. Incidental expenses do no form part of the overall value of the deal. The term value is based on the income generated but exclude other expenses. The individual/company you are introducing cannot be an existing client of London58 (we will immediately let you know if they are). The 10% referral fee is paid once the project is concluded and the individual/company have paid the final invoice.

21. Intellectual Property / Copyright / Legal Ownership

London58 owns the Copyright for all graphic design and website projects, photography, videography, CGI any London58 bought stock images and any other material that has been created by London58 or its service providers. Royalty fees apply if anyone wishes to use any London58 owned material. In order for intellectual property / copyright to be released or granted it has to be requested in writing. Please e-mail hello@london58.com for more information.

In the event that London58 has been instructed to complete a project and that project has been cancelled for any reason, the legal ownership and intellectual property is that of London58 unless specified otherwise in an engagement letter. London58 reserves the right to use any material that has been created for its own marketing efforts unless a client stipulates otherwise in the engagement letter. If a client is found to have copied any part of a project (design, site map for websites, fonts, images, layout etc) at any point the client will be in breach and London58 reserves the right to take legal action.

22. General Promotions

Any promotion aimed at new clients is only applicable to new clients who are not already clients of London58. If a trial is offered to a potential new client it will only be applicable once, a potential new clients will not be able to redeem similar promotions in future. To avoid confusion, if company A redeems a trial offering/promotion at the start of the year and the a similar promotion is run later in the year company A will not be seen as a potential new client and will not be able to redeem the offered promotion. This can only be superseded by the London58 Managing Director in writing.

This is the privacy notice of London58 Limited. In this document, “we” or “us” refers to London58 Limited.
Company Number: 9971860
Registered Office: Coach House, Ealing Green, Ealing, W5 5ER
Contact phone number: 074 3259 4820
Contact e-mail: hello@london58.com
This policy informs you about all information that we record about you. It covers information that could identify you and information that could not. We have a duty to look after the information we hold about you and appreciate that users of our website/s are concerned to know that data will not be used for any other purpose other than communication between you and us. Information is and never will be shared with any third parties. Our policy is strict and complies with UK law. Every effort is made to to protect your data and if you feel concerned about any aspect of your personal data or you have suggestions to enhance our procedures please get in touch via the email address above.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you:

1. Basic identification and contact information

Your full name and contact information
This information is used:
to provide you with the services which you request when engaging our services;
for verifying your identity for security purposes;
for marketing our services and products;
Information which does not identify any individual may be used in a general way for marketing efforts To send you invoices through our accounting software

2. Services

When we obtain information from you specifically to enable you to use or buy a service offered on our web site by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.

3. Your domain name and e-mail address

are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.
This information is used:
1. to correspond with you or deal with you as you expect.
2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3. to send you news about the services to which you have signed up;
4. to tell you about our other services or services of sister websites.

4. Information you post on our website

Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use of that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide. If at any point you wish to remove posts you have written please do so alternatively get in touch with us.

5. Website Analytics

Embedded within our website is a code which we use to track users activity. The information is used for statistical purposes only and does not show us any of your information other than your IP address but your personal information is classified.

6. Financial information

The only information we hold on our accounting software is your full name, e-mail address, business name and postal address. This information is used to generate quotes, invoices and credit notes to send to you. We do not accept online payments thus do not store any card information. If you pay us by cheque we do not keep records/copies of any cheques we are sent. Information about invoices, quotes and credit notes are stored on our accounting software which is only accessible by both Managing Directors and the appointed accounting firm.

7. Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.

8. Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy. Any business cards you provide us will be logged in our CRM system and the hard copy will be securely disposed of.

We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defense in court. That is also the period within which our tax collecting authorities may demand to know it. Any information about you is kept within our CRM system which is only accessible by the Managing Director.

9. Third party advertising

No third parties advertise on our website thus you will not be contacted by any third parties unless you have requested information about a supplier or any other third party allowing them to contact you.

10.Cookies

Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
1. to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site may not perform efficiently for you.
2. to allow essential parts of our web site to operate for you.
3. to operate our content management system.
4. to operate the online notification form - the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
5. to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
6. to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
7. to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
8. to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for a period of time after which it will delete automatically.
9. to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for a period of time after which it will delete automatically.
10. to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

11. Calling our office

When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line. When a call is not answered in the office it is routed to the Managing Director and finally a call answering service or voicemail facility which is only accessible by the Managing Director.

12. Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.

13. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

14. Third party content

Our web site is a publishing medium in that anyone may register and then publish information about himself or some other person. This is only applicable under our news page where articles are posted and web users have the ability to post their views. We do not moderate or control what is posted. If you complain about any of the content on our web site, we shall investigate your complaint. If we feel it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

15. Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If you send us your CV although there is no job vacancy advertised anywhere we will keep the e-mail but not save the CV anywhere if we feel you might be a potential candidate for the future.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

16. Content you provide to us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, you have no control whatsoever as to how it is used.

17. Marketing information

No information of yours will be given to any third parties unless you have requested us to do so. Information about you is held on a marketing CRM system and constitutes of your name and e-mail address only. The system does not hold any other information about you and this information is only accessible by the Managing Director.

18. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

19. Affiliate information

This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organization, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.

20. Disclosure to Government

and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

21. At any time you may review or update

The personally identifiable information that we hold about you, by contacting us at the address above. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

22. Sale of your personal information

Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.

23. Data may be “processed” outside the UK

Our websites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly data obtained within the UK may be “processed” outside the UK and data obtained in any other country may be processed within or outside that country.

24. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

25. Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact us in writing using the contact information mentioned above. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

26. Security Breaches

All our devices are either password or pin protected but in the event that information is unlawfully obtained by a security breach we have a duty to report such a breach to the ICO if we feel the breach can harm anyone and/or to the police in the event that a laptop, phone or other device has been stolen.

We do not hold personal information of any business or client on any system of ours nor as hard copies. We operate a paperless enterprise and know where our assets are located at all times. Basic file notes are kept during calls but no personal information is logged such as hobbies, favourite restaurants etc. In the event that a breach has taken place we will get in touch with the concerned parties and inform them within 24 hours.

27. GDPR and General

We follow the guidelines issued by the ICO and use the checklist to make sure we comply fully. For more information or to speak to us please feel free to contact us directly. Any new information of new clients from 1 May 2018 will be put through the checklist scenario and permission sought to get in touch via e-mail and/or phone. All e-mail communication through our e-mail CRM system will retain the unsubscribe button. If you have requested to be removed from our CRM marketing system altogether we will remove you from the list, remove your e-mail address from our CRM system and log a note to state you requested no further communication. We will not delete your file entirely so we make sure we do not get in touch in future as we will know what your stance is on our marketing communications.